FAQs
At TheraGlow, we prioritize your satisfaction. Feel free to reach out with your inquiries for an enhanced customer experience. We value your feedback and encourage you to send us your questions.
Q. Where is the delivery originating from?
A. Our products are dispatched from our dedicated warehouses in Wynberg, Cape Town.
Q. How soon can I expect my order to arrive?
A. You can anticipate your order to be delivered within 2-5 business days.
Q. What's the estimated dispatch time for my order?
A. Typically, your order will be processed in 1-2 business days. In select cases, we even offer same-day processing for swift service.
Q. Is delivery truly free for all orders?
A. Yes, we take pride in offering FREE delivery on ALL orders, ensuring you receive your products with added value.
Q. Will I receive an order confirmation number?
A. Absolutely, every customer will be provided with an order number as soon as they complete their purchase.
Q. Whom should I reach out to for order-related issues?
A. Please direct all inquiries to our dedicated customer support through the provided contact information.
Q. What payment methods are accepted?
A. We accept all major credit cards: Visa, Mastercard, Discover, and Amex, making your shopping experience convenient and secure.
Q. How secure is the checkout process on this site?
A. Rest assured, our checkout process is meticulously designed to be secure and safe. All transactions are SSL-encrypted to safeguard your data.
Q. Will my email address be shared or sold?
A. Your privacy is important to us. We do not sell customer information. Your email will only be used for follow-up and to send newsletters highlighting our promotions and discounts.